Privacy Policy
Pawganix LLC ("Pawganix," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website pawganix.com (the "Site"), make a purchase, or interact with us.
Information We Collect
Information You Provide Directly
We collect information you voluntarily provide when you:
- Create an account (name, email address, password)
- Make a purchase (billing address, shipping address, payment information)
- Subscribe to our email or SMS list (email address, phone number)
- Complete the Health Assessment Quiz (pet species, breed, age, symptoms)
- Create a pet profile in your account (pet name, breed, birthday)
- Contact us via email, chat, or contact form (name, email, message content)
- Write a product review (name, review content, photos)
- Apply for the Ambassador Program (name, business name, professional role)
- Participate in the Referral Program (referral link activity)
Information Collected Automatically
When you visit our Site, we automatically collect certain information, including:
- Device information (browser type, operating system, device type)
- IP address and approximate geographic location
- Pages visited, time spent on pages, and navigation patterns
- Referring website or link that brought you to our Site
- Cookie and pixel data (see "Cookies & Tracking" below)
Information from Third Parties
We may receive information from third-party services including Shopify (order processing), Recharge or Skio (subscription management), Klaviyo (email/SMS marketing), our loyalty platform (rewards activity), and payment processors (transaction confirmation).
How We Use Your Information
We use your information to:
- Process and fulfill your orders, including shipping and returns
- Manage your Subscribe & Save subscriptions
- Administer the Pawganix Rewards loyalty and referral programs
- Send transactional emails (order confirmations, shipping updates, subscription notifications)
- Send marketing communications if you've opted in (product launches, promotions, educational content)
- Personalize your experience (product recommendations, quiz results, pet birthday rewards)
- Improve our website, products, and customer experience
- Prevent fraud and protect the security of our Site
- Comply with legal obligations
How We Share Your Information
We do not sell your personal information to third parties. We share your information only with:
- Service providers who help us operate our business (Shopify, payment processors, shipping carriers, email/SMS platforms, analytics tools). These providers only access your information as needed to perform their services.
- Advertising platforms (Meta, Google, TikTok) for targeted advertising and conversion tracking. You can opt out of targeted advertising through your browser or device settings.
- Legal authorities when required by law, court order, or to protect our rights.
Cookies & Tracking Technologies
We use cookies, pixels, and similar technologies to:
- Remember your preferences and cart contents
- Analyze site traffic and user behavior (Google Analytics 4)
- Deliver and measure advertising effectiveness (Meta Pixel, Google Ads, TikTok Pixel)
- Enable loyalty and referral program features
You can control cookies through your browser settings. Disabling cookies may affect some site functionality, including the checkout process and rewards program.
SMS & Email Marketing
If you opt in to our marketing communications, you may receive emails and/or SMS messages about products, promotions, educational content, and rewards activity. You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in any email. You can opt out of SMS by replying STOP to any message. Opting out of marketing does not affect transactional communications (order updates, shipping, subscription notifications).
Data Security
We implement commercially reasonable security measures to protect your personal information, including SSL encryption for all data transmission, PCI-compliant payment processing (we never store full credit card numbers), and access controls on our internal systems. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of the sale or sharing of personal information
- Opt out of targeted advertising
To exercise any of these rights, contact us at privacy@pawganix.com. We will respond within 30 days.
California Residents (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). We do not sell personal information as defined by the CCPA. You have the right to know what information we collect, request its deletion, and not be discriminated against for exercising your privacy rights. Contact privacy@pawganix.com to submit a request.
Children's Privacy
Our Site is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us and we will delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "last updated" date. Your continued use of the Site after changes constitutes acceptance of the updated policy.